![]() Also freeze credit at all three major credit agencies.Ĭheck email for auto reply or forwarding rules. If you have important pictures or data not already backed up to the cloud or somewhere else, you can probably use a usb stick flash drive to manually move over just the data files.ĭid your dad have any tax documents with his social security number on it on the PC? You should watch credit reports for the next several months. ![]() Use another PC to change all email and bank passwords now. DISCONNECT THAT PC FROM WIFI / INTERNET IMMEDIATELY. In encouraging news they called back again asking him to go through the whole rigamarole once more (I was sat next to him this time and tell them to go fuck themselves) which hopefully means they hadn't got anything of importance the first time.ġ00%. He's unhappy at having to reset 5 years worth of passwords but it could be worse. I've wiped his laptop and it's now getting a clean bill of health from malwarebytes. Is this sensible? Is it enough? Thought I'd solicit some advice before I go nuclear. My plan was to turn off the internet, quickly try and backup his documents & then do a full factory reset. Still I'm worried they might have installed something that lets them remote view/control his computer or do other nefarious shit. ![]() I'm not super tech savvy, my knowledge of what hackers can do mostly comes from Mr Robot. He got worried when the screen went black (apparently this lasted for 4 minutes?) and terminated the connection. My father just told me that someone called claiming to be from his ISP & for some inexplicable reason he let them have access to his laptop through TeamViewer.
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